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Asteroid

Watch suddenly wont track steps, sleep, etc

My galaxy watch active suddenly stopped working right earlier this week. The green light sensor suddenly turned off and wont turn back on. I've restarted, checked for updates, etc and nothing has worked. It no longer tracks my steps, sleep, or heart rate. I love this watch and am really upset that it would die like this. Any tips?

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Watch suddenly wont track steps, sleep, etc

Hello,

 

Have you tried resetting your watch? Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

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Asteroid

Re: Watch suddenly wont track steps, sleep, etc

I did try resetting it and it did not solve the problem.

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