Watch turns on and vibrate at 05:50am without reason

[sybil_57]

Hi,

I've had this issue every single day at 05:50am : my watch's screen turns on and the watch vibrates (1 vibration) even though i :

- use Do Not Disturb both on watch and phone until 07am 

- do not have any reminder / alarm / heart monitoring / notification neither on the phone at this time nor on the watch 

- had updated phone (Samsung s9), watch and watch's apps 

The model is Galaxy Watch (SM-R810). I tried already to do a restart, to make sure everything is up to date, but it keeps happening. 

Anyone encountered something similar or knows where it could come from ? 

Thanks, 

[SamsungJoJo]

Hello,

Have you tried resetting the watch to see if the symptoms still occur?

[sybil_57]

Hi, i will try this week-end and see if it happens again. 

[sybil_57]

Hi, so this didnt change anything. Watch's screen still wakes at 05:50am for no reason. How can i get further assistance ? 

[SamsungRei]

I would recommend contacting 1-800-726-7964. Customer service can walk you through some additional steps to check to see what is triggering the wake-up. 

[sybil_57 · Accepted solution]

Done, using French equivalent phone n°.

They asked me to go to the boot menu and select "Recovery". 

I 'll monitor it for a few days and will update this thread accordingly.