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Asteroid

Watch turns on and vibrate at 05:50am without reason

Hi,

 

I've had this issue every single day at 05:50am : my watch's screen turns on and the watch vibrates (1 vibration) even though i :

- use Do Not Disturb both on watch and phone until 07am 

- do not have any reminder / alarm / heart monitoring / notification neither on the phone at this time nor on the watch 

- had updated phone (Samsung s9), watch and watch's apps 

 

The model is Galaxy Watch (SM-R810). I tried already to do a restart, to make sure everything is up to date, but it keeps happening. 

 

Anyone encountered something similar or knows where it could come from ? 

 

Thanks, 

 

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: Watch turns on and vibrate at 05:50am without reason

Hello,

 

Have you tried resetting the watch to see if the symptoms still occur?

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Asteroid

Re: Watch turns on and vibrate at 05:50am without reason

Hi, i will try this week-end and see if it happens again. 

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Asteroid

Re: Watch turns on and vibrate at 05:50am without reason

Hi, so this didnt change anything. Watch's screen still wakes at 05:50am for no reason. How can i get further assistance ? 

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Samsung Moderator
Samsung Moderator

Re: Watch turns on and vibrate at 05:50am without reason

I would recommend contacting 1-800-726-7964. Customer service can walk you through some additional steps to check to see what is triggering the wake-up. 



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Asteroid

Re: Watch turns on and vibrate at 05:50am without reason

Done, using French equivalent phone n°.

They asked me to go to the boot menu and select "Recovery". 

I 'll monitor it for a few days and will update this thread accordingly.

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