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Constellation

Watch won’t pair with wearable app on S9

Hi.

 

Have a problem with Galaxy Watch 46mm. It will no longer pair with Galaxy wearable app on my S9 phone. Have tried resetting watch, unpaired watch on Bluetooth, uninstalled wearable app and re-installed, deleted cache in wearable app, plugin and Android accessory service but all to no avail.

 

It does pair with the wearable app on a friends iPhone ok. 

 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Watch won’t pair with wearable app on S9

Just the clarify the watch is able to connect to Bluetooth on the phone and can connect to the wearables app on a different phone? Have you checked for any updates on your phone or for the app?

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Constellation

Re: Watch won’t pair with wearable app on S9

Yes, it can connect to bluetooth on the phone and can connect to IOS devices, but it seems unable to work on andriod. The latest update on the google play store was the 16th March. The latest update on the Galaxy store was the 6th July. I have tried both versions and neither work.

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