Original topic:

Watch4 classic, bezel stops working

(Topic created: 09-06-2021 06:16 AM)
ShannaMay
Cosmic Ray
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Galaxy Watch
I have had my watch4 for 2 days now and I have noticed there are times when when gets laggy and the physical bezel does not work. At all.  After restarting the watch it is fine. Anyone else notice this?  I thought it was maybe with the watch face I had downloaded and went back to one of the faces that the watch came with. Was fine for a while and now it's doing it again.  😞 
Galaxy S21 Ultra 5G 128GB (Unlocked) | Galaxy Watch 4 Classic 42mm Black LTE
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4 Replies
Ishtak74
Constellation
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Galaxy Watch

I have the exact same issue .. at least once or twice a week the bezel stops responding. Reboot the watch and it is fixed. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand how frustrating it can be for your bezel to become unresponsive. I would recommend resetting your watch and starting over with fresh software to see if you continue to experience these symptoms. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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ShannaMay
Cosmic Ray
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Galaxy Watch
Since I posted that, the particular watch I had ended up being sent back in for warranty repair as it was stuck in a boot loop. Ended up getting refunded and purchased a new watch. The only issue I have ran into with my new watch is that it will stip counting steps and I have to restart it. Not a big deal, I restart it once a week now and haven't had that happen again
Galaxy S21 Ultra 5G 128GB (Unlocked) | Galaxy Watch 4 Classic 42mm Black LTE
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I am happy to hear you were able to get your symptoms resolved, please don't hesitate to reach back out in the future for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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