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Original topic:

Why can't I request service for my Galaxy Watch Active?

(Topic created on: 9/29/20 11:57 AM)
user7atFju1Kn7
Constellation
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Galaxy Watch

Why can't I request mail-in service for my cracked Galaxy Watch Active? It's under warrenty until April 2021 but if I have to pay to get it fixed, I'd just like to know. Everytime I start a service request, the website pops up with an error and won't let me submit the service request. How do I get my watch fixed?

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for that information. I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance. They would be able to set your device up for service as it's out of warranty due to physical damage.


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

What website are you using when you are experiencing these symptoms?


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user7atFju1Kn7
Constellation
Options
Galaxy Watch

https://www.samsung.com/us/support/service/request/mail-in/

 

And after I put my address associated with my account in, its always pops up with an error and that I should try again later

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for that information. I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance. They would be able to set your device up for service as it's out of warranty due to physical damage.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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