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Original topic:

Will Fall Detection, ECG and VO2 Max work with with an iPhone?

(Topic created on: 1/19/21 7:20 AM)
WeatherMike
Constellation
Options
Galaxy Watch

I have a Galaxy Watch Active2 and use it with my Apple iPhone XS Max phone. Will Fall Detection, ECG and VO2 Max work with with an iPhone? Or will it only work with a Samsung Smartphone? Because there isn't any setting on the Samsung Wearable app or the watch itself. Unless I'm missing something, you are limited with the watch functions unless you use a Samsung Smartwatch with it.

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Solution
SamsungJace
Community Manager
Community Manager
Options
Galaxy Watch

Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing.  
 
  
 
This team is available for calls Monday Thru Friday 9AM-6PM EST.  
 
1-855-795-0509 option #6 
 
  
 
Alternatively, you can also reach this team by email: 
 
support@samsungecg.zendesk.com  
 
  
 
If you reach out, please make sure to provide your Community Username to the ECG Team!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungJace
Community Manager
Community Manager
Options
Galaxy Watch

Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing.  
 
  
 
This team is available for calls Monday Thru Friday 9AM-6PM EST.  
 
1-855-795-0509 option #6 
 
  
 
Alternatively, you can also reach this team by email: 
 
support@samsungecg.zendesk.com  
 
  
 
If you reach out, please make sure to provide your Community Username to the ECG Team!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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