Original topic:

Wireless Charger Duo + Galaxy Watch 3/Active 2

(Topic created on: 11/11/20 12:23 PM)
Jess04
Galaxy
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Galaxy Watch
Is there a known issue with charging Galaxy Watches on the Wireless Charger Duo? 

I'll place my Watch Active 2 or Galaxy Watch 3 on the right half of the charger, wait until I see the red LED and wait to see the charging animation on the watch. After some time I'll look back to check on it and the red LED will be blinking and it doesn't appear to continue charging either watch. This seems to happen consistently, and it always seems to stop when the watch(s) get to 54%. I'll remove the watch and place it back down to resume charging. Sometimes it may stop charging again around 80% but thats pretty rare.

Has anyone else had this issue?

Also, I read that there is some wireless charging inconsistencies with the S20's and Note 20's. I have not experienced this. Does anyone know what that issue is?
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10 Replies
AmitRB
Astronaut
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Galaxy Watch

I have this same issue, and have not had any luck on resolution

 

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you tried these troubleshooting steps here?

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Jess04
Galaxy
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Galaxy Watch
I see no troubleshooting steps listed.......can you be more detailed??
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Can I please have the full model number for the duo charger your are using?


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Jess04
Galaxy
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Galaxy Watch
My charger Trio does this too. It's model number is EP-P6300. The model number of the Duo is EP-N6100
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for that information. I would be happy to assist you further. Can I please have your serial numbers for both devices in a private message: http://bit.ly/2JH2rq2


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Jess04
Galaxy
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Galaxy Watch
Sorry but I'm not clicking on that link. how would you help me exactly by knowing the serial #'s?
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I can certainly understand your concerns. The serial number allows us to check the warranty on the devices and provide you with the best possible methods of resolve for the symptom you are experiencing. If you would feel more comfortable, you can contact our customer service team directly at 1-800-726-7864 for further assistance.


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userTvobsa4Mdw
Astronaut
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Galaxy Watch

I have the same issue, I'm using galaxy watch 3 with samsung charger duo and after charging for a bit red indicator starts blinking and watch is not charging anymore. When i used fisrt gen galaxy watch I didint had this problem. Were you able to resolve this problem?

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