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Wrist Burn from my Galaxy Rose Watch

(Topic created: 10-25-2020 03:00 PM)
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Galaxy Watch

My 14 month old Galaxy Rose Gold Watch burned my wrist! I then noticed that the round cover on the back of the watch had fallen off, fortunately I found it and carefully put it back on but the watch overheated and burned me once again. It appears that this is a factory defect as this was an expensive purchase at Costco for a smart watch that sadly did not last long.    I take great care of everything including all of my electronic devices and no I did not  even get it wet. As a matter of fact I own many Samsung products and I still use my 12 year old Samsung washer and dryer everyday.

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey, just wanted to touch base. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Galaxy Watch

A mod requested the Model code: / Serial Number: so I replyed to  the  direct message and have not gotten another response, still waiting.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I would be happy to assist you, would you mind sending another private message to the link here https://bit.ly/2SUXRar with your model and serial number? 

 

Thank you. 

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