I bought my daughter a Galaxy Active smartwatch. After wearing it for 3 days we noticed a burn on her arm that resembles the heart rate monitor. I have seen on other forums that this may be a design fault by Samsung. Has anyone received any information from Samsung?Surely they cant be getting away with this.
Thank you for reaching out. I would be happy to assist you further. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
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In this case your best option would be to contact samsung directly as their are no service center that will physically service the watches onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link
For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/