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Constellation

Wrist burn from Active Watch

I bought my daughter a Galaxy Active smartwatch. After wearing it for 3 days we noticed a burn on her arm that resembles the heart rate monitor. I have seen on other forums that this may be a design fault by Samsung. Has anyone received any information from Samsung?Surely they cant be getting away with this. 

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Samsung Moderator
Samsung Moderator

Re: Wrist burn from Active Watch

Thank you for reaching out. I would be happy to assist you further. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

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Product Expert

Re: Wrist burn from Active Watch

In this case your best option would be to contact samsung directly as their are no service center that will physically service the watches onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

 

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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