ordered a galaxy watch active. fedex delivered an empty and opened envelope today. Samsung is wanting me to file a police report before they will take any action. Does that sound right? Amazon would never require something like this.
Hey guys, We can certainly understand your frustration and wanted to reach out to assist. We just wanted to make sure that you were able to speak with our E-commerce department to get your concerns resolved.
I personally wanted to provide the E-commerce number to assist you and I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there.