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‎06-07-2021 04:50 PM (Last edited ‎12-17-2023 06:33 PM by SamsungChelsea ) in
Galaxy WatchMy galaxy active 2 touch screen is not working, the side bottons work but after the reset (cz the reboot didnt do anything) i cant even pair my watch to operate it from the phone
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‎06-12-2021 12:26 PM (Last edited ‎08-16-2021 01:10 PM ) in
Galaxy WatchI understand how frustrating this is. Thank you for reaching out. Since the factory reset did not work and has disconnected you from the phone, service would be the next step. For more information on service repairs or to set up a service ticket, you can call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/
For service outside of the US, please use this link to find support in your area: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎06-12-2021 12:26 PM (Last edited ‎08-16-2021 01:10 PM ) in
Galaxy WatchI understand how frustrating this is. Thank you for reaching out. Since the factory reset did not work and has disconnected you from the phone, service would be the next step. For more information on service repairs or to set up a service ticket, you can call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/
For service outside of the US, please use this link to find support in your area: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.