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Original topic:

Galaxy active 2 touch screen is not working

(Topic created: 06-07-2021 04:50 PM)
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userk1O0OtotHP
Constellation
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Galaxy Watch

My galaxy active 2 touch screen is not working, the side bottons work but after the reset (cz the reboot didnt do anything) i cant even pair my watch to operate it from the phone

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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy Watch

I understand how frustrating this is. Thank you for reaching out. Since the factory reset did not work and has disconnected you from the phone, service would be the next step. For more information on service repairs or to set up a service ticket, you can call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/

For service outside of the US, please use this link to find support in your area: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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1 Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

I understand how frustrating this is. Thank you for reaching out. Since the factory reset did not work and has disconnected you from the phone, service would be the next step. For more information on service repairs or to set up a service ticket, you can call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/

For service outside of the US, please use this link to find support in your area: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.