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galaxy active 2 touch screen is not working

(Topic created: 06-07-2021 04:50 PM)
userk1O0OtotHP
Astronaut
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Galaxy Watch

My galaxy active 2 touch screen is not working, the side bottons work but after the reset (cz the reboot didnt do anything) i cant even pair my watch to operate it from the phone

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Thank you for reaching out. Since the factory reset did not work and has disconnected you from the phone, service would be the next step. For more information on service repairs or to set up a service ticket, you can call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. Thank you for reaching out. Since the factory reset did not work and has disconnected you from the phone, service would be the next step. For more information on service repairs or to set up a service ticket, you can call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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