I have had two Galaxy active 2 watches in 4 months and they both have had problems and had to be sent back. When you try to deal with Customer Service they are useless. The only option is to send the watch back and have a refurbished one sent to you. When I sent the original watch that I purchased for a repair becasuen it would not stay synced with my phone,theysent me a refurbished one that was repaired for not holding charge. Well, guess what - it still doesn't hold charge. All I want is a NEW watch - not a refurbished one. That request will never be honored by this company. I paid $500 for this, and it is not worth it at all. I am sending it back again and I told them they could keep it. It is worthless!! I will definitley be switching to another brand - Apple. My daughters have Apple watches and they love them and have never had any issues with service at all. Do not buy this watch or anything from thos company if you want to be treated with respect and get a problem resolved.