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Original topic:

galaxy watch 3 burning my wrist too

(Topic created: 05-05-2021 09:08 AM)
chadstreet
Constellation
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Galaxy Watch

I have recently started noticing red marks and blisters where the watch body comes in contact with my wrist.   Checks to the forums show I am not alone.  I love my watch and its less than a year old -- but I am scared to wear it now.

 

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Solution
chadstreet
Constellation
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Galaxy Watch

Thank you to samsung support, I have been contacted by the special support team who is working with me to address my problem.  

 

For others reading this post, wondering what is happening...   samsung is sending me a box to return the watch so they can inspect it.  I hope they can use the watch to learn what is causing this problem and fix it!  I was informed that i would be contacted by additional support staff who will work with me regarding a watch replacement, compensation, etc etc.     If your watch is still under warranty, make sure you register your device and work with samsung support to resolve your problems!

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9 Replies
Jw56
Asteroid
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Galaxy Watch
My best friend experienced the same problem. He no longer uses it.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@chadstreet I am sorry to hear about this. I have received your private message and will follow up with you there. 



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Brian711
Astronaut
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Galaxy Watch
I have the same problem , it got to the point where I actually went to the doctor because I thought maybe I had bed bugs or lice or something but he said no there was nothing wrong with me but the only spot I get some ice on my wrist where I wear the watch
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can you please provide me with the following information in a private message: http://bit.ly/2XERsky

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Good afternoon! I just wanted to check in to see if you are still in need of assistance?



 



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Solution
chadstreet
Constellation
Options
Galaxy Watch

Thank you to samsung support, I have been contacted by the special support team who is working with me to address my problem.  

 

For others reading this post, wondering what is happening...   samsung is sending me a box to return the watch so they can inspect it.  I hope they can use the watch to learn what is causing this problem and fix it!  I was informed that i would be contacted by additional support staff who will work with me regarding a watch replacement, compensation, etc etc.     If your watch is still under warranty, make sure you register your device and work with samsung support to resolve your problems!

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user2sWoezJQwG
Constellation
Options
Galaxy Watch

Same thing to me. I thought the laser was negligible, since I've worn the thing for over 2 years, but here I am with a slightly peeling area on my skin and a red spot. Still doesn't rule out a battery issue, but technology may still be unconcerned with user health.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@user2sWoezJQwG I certainly understand how upsetting this may be. I apologize for the delay in response! If you are still in need of assistance, please send a private message with the following information so we can have someone from our specialized team reach out to you. http://bit.ly/2XERsky

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Good morning! I just wanted to check in to see if you are still in need of assistance?



 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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