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Astronaut

heart rate sensor , wake up gesture and walking tracker not working

hi,

2 days ago everything has stopped on my galaxy watch

heart rate sensor not working and green light is not flashing

wake up gesture not working

walking tracker not working also

i tried everything include restart watch, reboot it and etc but didnt worked Smiley Sad

pls help . what should i do?

i cant buy another one. is there any way to fix it? literlly nothing work Smiley Sad

2 REPLIES 2
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Constellation

Re: heart rate sensor , wake up gesture and walking tracker not working

Having similar problem, except HR green light on the back of the watch lights up, but after a while it says could not measure heart rate!!

 

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Product Expert

Re: heart rate sensor , wake up gesture and walking tracker not working

Sorry for this issue your are going to have to ship it out for service. For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. They will provide you with a UPS shipping label and will give you all of the instructions

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