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home button isn't working, only charges to 46% and Wear app connects but doesn't have many options

(Topic created: 07-19-2021 02:54 PM)
userAwSp7FusKe
Constellation
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Galaxy Watch

my home button isn't responding. The Galaxy Watch Active2 has worked great for a while. Just noticed it was vibrating constantly, so I put it on a charger overnight and it got hot. I then shutdown the watch and tried again to charge it and it overheated again, it only charges to 46%. I can connect to it via S21 Wear app but most of the options are greyed out or no longer choose'able. I see options for Notifications, SOS, Find my watch, Account and backup. It's model is SM-R820.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Just to verify, have you tried resetting the watch? https://www.samsung.com/us/support/answer/ANS00084702/ If the watch is still experiencing issues after resetting it, or you are unable to reset it, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. Just to verify, have you tried resetting the watch? https://www.samsung.com/us/support/answer/ANS00084702/ If the watch is still experiencing issues after resetting it, or you are unable to reset it, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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