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Original topic:

issues after galaxy 2 active update

(Topic created on: 8/13/20 8:34 AM)
Whitdizzles
Asteroid
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Galaxy Watch
Hi,
Just updated my Active 2 watch. After the update my screen is black. I see when calls comes in but nothing else. Buttons are non responsive and within the wearable app it shows that battery life is 0, but when calls come in it shows an almost full battery bar and it was recently charged. Any advice?

1 Solution


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Solution
Bengee
Astronaut
Options
Galaxy Watch
Had a similar problem where I had a black screen, but everything was still intact. Maybe you should simply restart the watch with the bottom button. Worked for me.

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3 Replies
Solution
Bengee
Astronaut
Options
Galaxy Watch
Had a similar problem where I had a black screen, but everything was still intact. Maybe you should simply restart the watch with the bottom button. Worked for me.

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Whitdizzles
Asteroid
Options
Galaxy Watch
restarting helped. thank you :beaming_face_with_smiling_eyes:
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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I would recommend trying to reset your watch. Give this link a try: https://www.t-mobile.com/support/devices/android/samsung-galaxy-watch-active2/device-resets-samsung-...


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