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Asteroid

issues after galaxy 2 active update

Hi,
Just updated my Active 2 watch. After the update my screen is black. I see when calls comes in but nothing else. Buttons are non responsive and within the wearable app it shows that battery life is 0, but when calls come in it shows an almost full battery bar and it was recently charged. Any advice?
3 REPLIES 3
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Astronaut

Re: issues after galaxy 2 active update

Had a similar problem where I had a black screen, but everything was still intact. Maybe you should simply restart the watch with the bottom button. Worked for me.
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Asteroid

Re: Re: issues after galaxy 2 active update

restarting helped. thank you 😁
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Samsung Moderator
Samsung Moderator

Re: issues after galaxy 2 active update

I would recommend trying to reset your watch. Give this link a try: https://www.t-mobile.com/support/devices/android/samsung-galaxy-watch-active2/device-resets-samsung-...


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