my wireless charger stopped working

[user3WHlyxH1jU]

I plugged the charger of my samsung galaxy watch into a portable charger, at the time it charged, then it just stopped working. Only 2 months ago I bought the watch. What should i do?

[SamsungRyder]

Thank you for reaching out, does this occur only when you are plugged into the portable charger? Have you tried plugging it into an outlet or another power source to see if it still doesn't charge the watch?

[user3WHlyxH1jU]

yes, i already tried I plug it straight in and it doesn't work. the clock, I tested it on a friend’s charger and it worked. the problem is in the charger

[SamsungRyder]

The wireless charger you are using, is it the cradle that came with the watch or is it a different charger being used?

[user3WHlyxH1jU]

yes, it is the original that came with the watch

[SamsungRei · Accepted solution]

Thank you for confirming! Will you please send a private message with the following information: http://bit.ly/2XERsky

Model Code of the watch:

Serial number of the watch:

Model Code of the charging base:

Serial number of the charging base:

Copy of the proof of purchase:

[useriNH2sveSmU]

mine did the same i replaces the watch through warranty but still having the same issue. So issue is the wireless charger. I tried different outlets and charging boxes. Ive only had the watch for 2 months.