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Where are you from? If you are in the US then you can contact Samsung and they will help you set this up. If you live in any other country then you wont have ECG and BP because Samsung Helath Monitor is NOT approved. I got the update to 18.104.22.168 but I didnt get the update. Im in Sweden. I just side loaded the apps on my phone and watch. Voila, it works now 🙂
I had the same problem yesterday, 1/14/21, on my brand new Active Watch 2. I finally called the specialty Samsung support line for ECG issues and was told that my watch 2 was not compatible!!!! So frustrating. Apparantly you have to have a watch with an "SM" # where the 5th digit is a "U" to be compatible (this is found under "about watch" and then "software". This super sweet girl was the official Samsung rep - she verified my phone and watch and confirmed that it was my watch that was not compatible and recommended I return it! I researched the SM #'s on Samsung's website as well as Best Buy, and the only watches I could find with a "u" as the 5th digit were the LTE models; I don't want this version, and I don't want to spend another $150 to get it.
BUT, I found a youtube video by TechnoProz that walked me through how to download the Health Monitor app for the Active 2 in a pretty easy way, and now I am able to use the ECG function! Yay! No watch change, just a different way to get the Health Monitor App onto my phone and watch 2. But, it does not seem to offer the blood pressure monitoring, unfortunately. So, not perfect, but this is still super helpful!
Hello! Thank you so much for your interest in the ECG feature! I know this has been a very exciting time for Samsung to introduce this amazing feature to our consumers! The electrocardiogram application is now available for Samsung Galaxy Watch Active 2 & 3.
Here's a great place to start to find out more about this great feature!
If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST, or email firstname.lastname@example.org.
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