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Original topic:

not able to submit application for promo

(Topic created on: 3/13/19 11:43 AM)
hiyall
Constellation
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Galaxy Watch

i preordered the galaxy watch and you get a wireless charger for preordering. i got a link to go to to submit an application to get the wireless charger but i get an error saying that my "serial number is not of a participating model or has already been redeemed." 

 

anyone else have this issue?

 

i have tried support. first i tried promotions support but then they turn me to a higher up support team which turns me back to the promotions support team. so its looking like i wont be able to submit the application at all.

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


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userIvZzQruqJH
Constellation
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Galaxy Watch

Was this ever resolved?  

 

I'm having the same issue with a brand new Active watch as well.  Support then has confused this with the S10 promotion, and I have yet to receive a call back.

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hiyall
Constellation
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Galaxy Watch
no, this hasnt been solved for me yet. i am going to call samsung sometime but i dont want to wait for a while for a rep because of how busy they are with the release of the new phone and watch at the same time and the "call me back" feature isnt working either
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hiyall
Constellation
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Galaxy Watch
i tried the website again and it appeared to have worked finally.
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