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Original topic:

nothing happens when selecting an exercise to start

(Topic created: 06-28-2019 02:25 PM)
userarKIw1TTic
Astronaut
Options
Galaxy Watch

hello, not sure if there is a setting/permission i havent activated but nothing happens when i try to start tracking any activity in s-health. clicking the play button and screen just goes dark, until i wake up my watch and its still sitting on the start "insert activity" screen with the play button

this is with and without auto detect turn on.

auto detect did work after 10 minutes while at the gym but gave me no workout details which is what i'm looking for (length, steps, cal, etc) while i'm working out.. 

1 Solution


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Solution
userarKIw1TTic
Astronaut
Options
Galaxy Watch

ya, so cleared cache and power cycled resolved

View solution in context

2 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I would recommend reaching out to our S-Health team directly at 1-855-795-0509.


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Solution
userarKIw1TTic
Astronaut
Options
Galaxy Watch

ya, so cleared cache and power cycled resolved

View solution in context