Original topic:

sensor glass fell off

(Topic created on: 1/3/21 5:32 PM)
user4IwVKlDoR9
Astronaut
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Galaxy Watch

Dear Samsung,

 

I purchased a Gear Sport from Carphone Warehouse on 16 March 2019.  Unfortunately a component failure of the rear tape housing the heart rate sensor  has resulted in the sensor glass falling off the back of the watch, which has naturally  resulted in moisture ingress as stated in a inspection Sumsung reference 2125227547.  It is with regret that I have had to consult consumer rights litigation advice on how to respond to your quote of £124 to reverse the moisture ingress.  To avoid escalation I am willing to use the UK's Alternative Dispute Resolution under the Consumer Rights Act 2015 and would request that you repair or replace the device fee free.

 

Thank you for your support.

Regards.

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