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Original topic:

software upgrade has affected the battery life

(Topic created: 06-29-2021 11:32 PM)
MilkshakeNZ
Astronaut
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Galaxy Watch

I upgraded my Galaxy watch 3 software 18 June 2021. Prior to that the battery lasted around 3 days with bluetooth switched on. I have not changed any settings.

Now with bluetooth switched on the battery drains from 100% to 10% in around 5 hours.

Switching off bluetooth extends the battery to the previous 3 days life

The watch is 6 months old. Is this happening to anyone else?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. If the battery continues to drain while connected to Bluetooth after you have completed the factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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spiderlucci
Astronaut
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Galaxy Watch
Try resetting your device https://www.wareable.com/samsung/how-to-reset-samsung-galaxy-watch-7256 I had the same issue and after the reset, it was working great so far. Good luck
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spat
Astronaut
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Galaxy Watch
I am experiencing the same issue. Has the above suggestion worked for you?
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lorraineg57
Cosmic Ray
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Galaxy Watch

Same issue here. I normally get a good day and a half with my Active 2 with heavy gym use. Last week it started draining at a ridiculous pace. It can be 100% when I go to bed and it will be dead by morning. I'm averaging 7-8 hours per full charge. I have no new watchfaces, no new apps. If I look at the battery usage of apps, nothing stands out. There are no large drains, the highest drain of any single app being around 7%. I've reset the watch twice, which is a real pain bc my bank requires that I call to verify my samsung pay, which I have to redo every time I reset. I'm pretty sure I could change the battery myself but from what I'm seeing in quite a few places, people are still having issues even though they've had the battery replaced. Samsung offered me a trade-in. $212.00 plus my watch for another Active 2. I said "uh...they are selling for 199.00 every day at Walmart." Ridiculous. 

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. If the battery continues to drain while connected to Bluetooth after you have completed the factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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