Original topic:

AKG phones didn't update

(Topic created: 09-11-2023 03:47 PM)
silverwolf789
Cosmic Ray
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Galaxy Z Flip
I downloaded the USB C update from the Galaxy Store and plugged in the headphones. Nothing has happened. 
12 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Z Flip
Have you attempted to restart your phone after installing the update?
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silverwolf789
Cosmic Ray
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Galaxy Z Flip
Just rebooted and plugged in phones. Still no update to phones.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Z Flip
Do you have an alternate wired USB-C audio device that you can test this out on? Does it function properly, or is this happening with all wired connections?
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silverwolf789
Cosmic Ray
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Galaxy Z Flip
No other USB C audio devices I'm afraid.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Z Flip
Try this. Disconnect the headphones, turn off the phone, plug in the headphones, then turn the phone back on. Do they work?
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silverwolf789
Cosmic Ray
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Galaxy Z Flip
Tried turning off, plugging in phones, and turning back on. No change. They work in that they play sounds and music. Still no update.
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Z Flip
Oh, I see. This is about an update! I thought by "nothing happened" you meant your headphones weren't working lol. 😅 So which update are you referring to exactly? The new firmware update? I just heard about this myself from other Ambassadors. I haven't received it either. I would argue it's still rolling out in stages.
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silverwolf789
Cosmic Ray
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Galaxy Z Flip
Yes. The new firmware update. I downloaded it, but it doesn't apply when I plug in the headphones.
Ray_Ginald
Galaxy
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Galaxy Z Flip
What is the name of the headphones, this is paramount to know why it isn't updating. Are they a full-fledged headphone or are they a wired, wireless or true wireless earbuds? Because the USB-C updates are meant for Samsung's own USB-C wired earbuds by AKG, if what you have is a headphone then you would need the AKG headphone app to update them, assuming there's one available.
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