AR Emoji Stickers & Overheating

[Chelle-E-Chelle]

Everytime I use AR Emoji Stickers App, my phone overheats. I tried sending an error report, & their responce was to do an internet search for a local service center if it still happens after I use a different cord ... umm what? smh

[SamsungJace]

Hello there, could you provide the full model code of your phone so I can look up troubleshooting steps for your device.

[piercearow]

I'm not sure what it is my family member gave this phone

[SamsungAdam]

Go to settings > about phone > you will see the model number there

[Chelle-E-Chelle]

SM-F700U

[SamsungRei · Accepted solution]

Thank you for that information. Regretfully for the Z Flip phone, you will need to reach out to the Premier Services team for assistance as this is the only team with the necessary resources to assist you. You may contact them by calling 1-888-970-3653 or at this link: https://www.samsung.com/us/support/galaxy-z-premier-service/