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Black dot on the screen after the warranty expired

(Topic created: 3 weeks ago)
usser
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Galaxy Z Flip

Photo on 1-16-23 at 10.20 AM #3 #3.jpg

Two weeks ago a black dot showed up on the screen of galaxy z flip 3. It was a size of a sesame seed at first but now it is the size of a bean. I tried to reset but the black dot is still there. 

I bought this phone about 14 months ago and my warranty expired 3 weeks ago.

I called Samsung Product Support. The agent told me that if the warranty is expired, I have to pay for the repair service. So I called the Samsung repair center nearby and they told me that I need to replace an inner screen and that will be $500+ tax. 

I didn't do any physical damage to the phone (no crack on the screen, no water damage, etc.), and works well. The phone was on my desk and suddenly a black dot appeared on the screen. Isn't this the manufacturer's fault? Shouldn't they build the phone to last more than 5 years? It is hard for me to understand why I should be paying for the faulty inner screen. 

 

 

 

 
 
 

 

 
 
 

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Samsung_Moderator
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Galaxy Z Flip

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

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Galaxy Z Flip
You must have accident dropped something on the screen or closed the phine with something in it. That would not happen just like that.
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Galaxy Z Flip
Take the phone to a trusted screen repair company qmd they will fix it.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

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