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Original topic:

Camera app stuck in Flex mode

(Topic created: 05-17-2022 11:50 AM)
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dudebuddy
Asteroid
Options
Galaxy Z Flip

Well a few weeks ago flex mode stopped working and now all of the sudden the camera app got stuck in flex mode on my Z Flip 3 and had to restart it to get it to work again.  After Android 12 update it just stopped. It's annoying because that was one of the features I bought it for. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

I am sorry to hear that it is still happening. Since you have already exhausted all troubleshooting, the next step would be a service repair. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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3 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, I can certainly understand how frustrating it is when your device is not working as designed. Did restarting the device fix the issue completely or did flex mode stop working once again? Let me know! 

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dudebuddy
Asteroid
Options
Galaxy Z Flip
It quit after it updated to android 12. Took it to Verizon they did 2 different tests and even factory restored it and still don't work. They sent me 2 replacements but they were both purple so I finally said forget it and stuck with a phone that has a feature I bought it for not working.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

I am sorry to hear that it is still happening. Since you have already exhausted all troubleshooting, the next step would be a service repair. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html