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Does a screen repair require a SIM?

(Topic created on: 11/14/20 1:03 PM)
usertEnGqa6obo
Cosmic Ray
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Galaxy Z Flip
I have to send in my Galaxy Z Flip 5G in to get the screen repaired. Directions say to "Unlock Google Device Protection" how do I do that? 
Also, does it have to have the SIM card installed? I'd like to use it in my dpare phone. 

Thanks for any info. 
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Z Flip

Google device protection is somewhat built-in. The service center will need access to your phone. They just need you to make sure there are no screen locks on the phone. To fully remove Google Device Protection, you would need to reset your phone and not set it up again with your account. https://www.samsung.com/us/support/answer/ANS00083965/

 

I recommend not sending your SIM. By using it in the spare phone, the SIM card will stay active. 



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Z Flip

Google device protection is somewhat built-in. The service center will need access to your phone. They just need you to make sure there are no screen locks on the phone. To fully remove Google Device Protection, you would need to reset your phone and not set it up again with your account. https://www.samsung.com/us/support/answer/ANS00083965/

 

I recommend not sending your SIM. By using it in the spare phone, the SIM card will stay active. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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usertEnGqa6obo
Cosmic Ray
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Galaxy Z Flip
Thanks SamsungRei, that's exactly what I did. Whew! lol
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