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Original topic:

Flip 3 shutdown when closed

(Topic created: 03-09-2022 05:46 PM)
userrr9PB53aei
Constellation
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Galaxy Z Flip
Started today. Flip3 keeps shutting down when I close. Tried soft restart and restarted in safe mode results in Same issue.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, I can certainly understand how frustrating it is when your device is not working as designed. Since you have already exhausted all troubleshooting, the next step would be a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo 

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3 Replies
0o0o0k
Astronaut
Options
Galaxy Z Flip
same. took it to authorized repair shop and they had to replace the display. 100% now.
Members_lH9gJnp
Constellation
Options
Galaxy Z Flip

My Flip3 started with this issue today.  When the phone is closed halfway or more and not plugged in, it shuts off.  This happens in safe mode as well. 

It does not happen when the phone is plugged in.  That sounds to me like a software issue more than display issue.  If it's hardware, maybe battery issue?  I've seen similar posts on reddit and other sites, so it seems to be a growing problem.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, I can certainly understand how frustrating it is when your device is not working as designed. Since you have already exhausted all troubleshooting, the next step would be a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo