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Original topic:

Flip 5 break at the crease

(Topic created: 10-08-2023 11:13 PM)
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badbrandon71
Asteroid
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Galaxy Z Flip

So, less than two months and my Galaxy Flip 5 broke right down the crease. I actually heard it happen and then there was a thick black line right down the middle and the screen kept glitching and is unusable. I opened it a few more times to see if the creek was any diffent and on the last flip the screen was black, so it became worse every time I opened it. I am sending it in to Samsung but I don’t think I should have to keep this phone which is obviously prone to this problem and it’s not whether it will break in the middle but when. 
My last phone was a Galaxy Note 20 Ultra that lasted well over three years until I left it in my hot car on a hot day and the back glass shattered and the screen went black but the phone still worked. 
I am just concerned that I will get the Galaxy Flip 5 back and it will break again at some point and I will have to use my super crapy emergency phone again and it is not a great experience.

When I send in my Flip 5 to Samsung I will be including this writing, but I highly doubt they care what I think.

Let me know if you have had this problem.

Thanks for reading.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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2 Replies
Holylove
Galaxy
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Galaxy Z Flip
I'm sorry to hear that. I hope your issue gets resolved
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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