Original topic:

Flip4 is freezing and the fingerprint scanner stops working

(Topic created: 12-09-2022 07:07 PM)
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DimeK
Astronaut
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Galaxy Z Flip

Is anyone else's phone freezing?? I have the z flip 4, purchased at the end of September and I am so frustrated that I'm having issues. My screen is freezing and my fingerprint scanner stops working as well. It takes forever for it to unfreeze and of course I can't restart. 

4 Replies
DimeK
Astronaut
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Galaxy Z Flip
It's been 3 days and it's random, my phone will freeze and I'll hold the power button to try to restart it and the screen will flicker
DimeK
Astronaut
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Galaxy Z Flip
I didn't download a new app until today, but this is super weird
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Stellargreg
Astronaut
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Galaxy Z Flip
Yes, I'm having the same problem with screen freezing. My finger print scanner works though. It is very frustrating. Also, this "screen protector " that is on here is getting scratched up like crazy from my fingers. 3 month old phone looks worse than some I've used for years before.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, We understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can try the steps in this article for the fingerprint scanner: https://www.samsung.com/us/support/troubleshooting/TSG01200322/

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html