Is anyone else's phone freezing?? I have the z flip 4, purchased at the end of September and I am so frustrated that I'm having issues. My screen is freezing and my fingerprint scanner stops working as well. It takes forever for it to unfreeze and of course I can't restart.
Solved! Go to Solution.
Hello, We understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/
If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.
You can try the steps in this article for the fingerprint scanner: https://www.samsung.com/us/support/troubleshooting/TSG01200322/
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html