JUMP TO SOLUTION Solved

Original topic:

Flip4 is freezing and the fingerprint scanner stops working

(Topic created: 12-09-2022 05:13 PM)
DimeK
Astronaut
Options
Galaxy Z Flip

Is anyone else's phone freezing?? I have the z flip 4, purchased at the end of September and I am so frustrated that I'm having issues. My screen is freezing and my fingerprint scanner stops working as well. It takes forever for it to unfreeze and of course I can't restart. 

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can try the steps in this article for the fingerprint scanner: https://www.samsung.com/us/support/troubleshooting/TSG01200322/

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

6 Replies
Tankard
Comet
Options
Galaxy Z Flip
Can't speak on the 4, I have the previous model, but I would get in touch with Samsung directly. That definitely should not be happening.

Have you gone through any troubleshooting? Like clearing the cache, rebooting the phone, etc. Have you installed any new apps recently that could be interfering?
0 Likes
Reply
DimeK
Astronaut
Options
Galaxy Z Flip
It's been 3 days and it's random, my phone will freeze and I'll hold the power button to try to restart it and the screen will flicker
Tankard
Comet
Options
Galaxy Z Flip
Im not really sure what would cause that. Sometimes new apps can cause lag or freezing issues, but screen flickering makes me think its hardware related. Have you been able to power it off all the way?
Screen flickering like that could be a loose connection, if it hasn't been dropped it is likely covered under the warranty.
0 Likes
Reply
DimeK
Astronaut
Options
Galaxy Z Flip
I didn't download a new app until today, but this is super weird
0 Likes
Reply
Stellargreg
Astronaut
Options
Galaxy Z Flip
Yes, I'm having the same problem with screen freezing. My finger print scanner works though. It is very frustrating. Also, this "screen protector " that is on here is getting scratched up like crazy from my fingers. 3 month old phone looks worse than some I've used for years before.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can try the steps in this article for the fingerprint scanner: https://www.samsung.com/us/support/troubleshooting/TSG01200322/

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html