Is anyone else's phone freezing?? I have the z flip 4, purchased at the end of September and I am so frustrated that I'm having issues. My screen is freezing and my fingerprint scanner stops working as well. It takes forever for it to unfreeze and of course I can't restart.
If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Can't speak on the 4, I have the previous model, but I would get in touch with Samsung directly. That definitely should not be happening.
Have you gone through any troubleshooting? Like clearing the cache, rebooting the phone, etc. Have you installed any new apps recently that could be interfering?
Im not really sure what would cause that. Sometimes new apps can cause lag or freezing issues, but screen flickering makes me think its hardware related. Have you been able to power it off all the way? Screen flickering like that could be a loose connection, if it hasn't been dropped it is likely covered under the warranty.
Yes, I'm having the same problem with screen freezing. My finger print scanner works though. It is very frustrating. Also, this "screen protector " that is on here is getting scratched up like crazy from my fingers. 3 month old phone looks worse than some I've used for years before.
If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
