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Original topic:

Flip4 will not open and screen is black

(Topic created: 02-20-2023 05:57 AM)
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Galaxy Z Flip

It's went black and won't open so I can get all my stuff out what can I do

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Samsung_Moderator
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Galaxy Z Flip

Hello, We understand the concern when your Flip will not open and the screen is black. 

This article provides some troubleshooting for the black screen: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

For the phone not opening, check for possible dust and debris. You can also try cleaning the phone: https://www.samsung.com/us/support/answer/ANS00086342

If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand the concern when your Flip will not open and the screen is black. 

This article provides some troubleshooting for the black screen: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

For the phone not opening, check for possible dust and debris. You can also try cleaning the phone: https://www.samsung.com/us/support/answer/ANS00086342

If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html