JUMP TO SOLUTION Solved

Original topic:

Front screen blacks out

(Topic created: 10-24-2023 08:39 AM)
751 Views
Pamelambie
Astronaut
Options
Galaxy Z Flip
My front screen keeps going black... like it doesn't come on at all if i get a call or unlock my phone when closed, etc. I can get it back on if I reboot my phone (it's the only way I can get it back on) but it goes black again soon after. Is there anything I can do to make it stop going black?? For the record, i don't have it set to always on. It only lights up with calls and such, but when it goes black, I'll get a call and the screen stays black and no matter what I do, it stays black until I restart my phone

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, Welcome to the Community. We can certainly understand how frustrating it is when the screen on the phone black. This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If the screen remains black, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, Welcome to the Community. We can certainly understand how frustrating it is when the screen on the phone black. This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If the screen remains black, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply