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Original topic:

Hearing aid phone audio only in right ear after upgrading from Flip 4 to Flip 5

(Topic created: 08-15-2023 12:43 PM)
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Shafe67
Constellation
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Galaxy Z Flip

I have Oticon hearing aids connected to my phone with Oticon Companion. Everything was working fine the past year with using my Flip 4 phone. I took advantage of Samsung's offer and upgraded to the Flip 5. Since the upgrade to Flip 5, I am only receiving phone conversations and streamed audio through my right hearing aid. I have worked through this with Oticon and they indicate I have all Bluetooth and Companion settings correctly configured. They suggested I reach out to Samsung.

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Shafe67
Constellation
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Galaxy Z Flip

Resetting network settings and multiple reboots of the left hearing aid finally resulted in both hearing aids receiving streaming audio. For anyone trying this, the first few times after the reset your phone may not pair with the left hearing aid. Keep trying and it ultimately will pair. Thanks for the help.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Z Flip

Hello there! 🙂 Have you attempted to reset network settings and starting from scratch? Settings>General management>Reset>Reset network settings. This clears all Bluetooth/Wi-Fi connections and settings and you will have to reestablish them. 

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Pyrdogs
Cosmic Ray
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Galaxy Z Flip
Although I had my post removed.. don't know why I have phonak hearing aids from Costco have always worked with my Z flip 3 and 4 got the five and it would not allow audio phone calls Etc somebody suggested connecting with the smart things app and lo and behold it worked mine are now connected and receiving phone calls. Hope this might help.
Members_D1SMI2D
Constellation
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Galaxy Z Flip

Thank you Cosmic Ray, I was about to give up?

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Solution
Shafe67
Constellation
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Galaxy Z Flip

Resetting network settings and multiple reboots of the left hearing aid finally resulted in both hearing aids receiving streaming audio. For anyone trying this, the first few times after the reset your phone may not pair with the left hearing aid. Keep trying and it ultimately will pair. Thanks for the help.

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Reply