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Original topic:

I cannot hear the other party on incoming calls

(Topic created: 06-08-2022 08:00 PM)
Members_vEwfYMw
Constellation
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Galaxy Z Flip

I cant hear the voice when somebody call me on My flip z 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, We understand how frustrating it can be to not be able to hear the other person on a call. This article contains several troubleshooting steps you can try to get the sound working again. https://www.samsung.com/in/support/mobile-devices/cant-hear-calls-on-samsung-mobile

Once you complete all the steps, including the factory reset, if you are still unable to hear the other caller, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by reaching out to customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
Charkatak
Black Hole
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Galaxy Z Flip
Could it be that you have Wi-Fi Calling enabled?

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User_name
Black Hole
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Galaxy Z Flip

which carrier? have you contacted the carrier? 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how frustrating it can be to not be able to hear the other person on a call. This article contains several troubleshooting steps you can try to get the sound working again. https://www.samsung.com/in/support/mobile-devices/cant-hear-calls-on-samsung-mobile

Once you complete all the steps, including the factory reset, if you are still unable to hear the other caller, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by reaching out to customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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