I have been an Apple person since the first iPhone came out but I was intrigued by the new Galaxy Z Flip Phone so I gave up on the Iphone and went to my local Spectrum store and bought the Galaxy Z Flip Phone. There was a sign right beside the display for the phone that said "Free Ear Buds with Purchase" when I asked the sales rep about it he said go to the Samsung site and they will help you. I was told by Samsung to download the "Shop Samsung" app and follow the instructions, when I did it told me my phone wasn't eligible so I reached out to Samsung customer care and they told me I needed to get the ear buds from Spectrum so I called Spectrum Customer Care and they said only Samsung can give me the Ear Buds.
Has anyone else had this issue? I find it hard to believe a company the size of Samsung would intentionally scam new customers like this. My wife wants to buy this phone also but I am holding off until I get this issue Resolved.
Solved! Go to Solution.
Also, I've got the Galaxy Beans and they've got good sound quality but are uncomfortable and awkward for me, and ive heard the new Buds Pros kinda suck so you aren't missing alot lol
@Jaws3dfan Since you saw the sign in the Spectrum store, I would bet that it is a Spectrum promotion. I would take a picture of the sign with the fine print and badger Spectrum to honor the promotion.
On the Samsung site and app, if you buy the Z Flip 3 the free earbuds are part of the purchase. Not something that you apply for later.
I chased down the details of the Spectrum offer. https://www.spectrum.com/mobile/products/phones/detail.html?productName=galaxy-z-flip3-5g-samsung&co...
It links to a Samsung page https://promos.samsung.com/terms/ which includes the statement "GIFT DETAILS: Upon verification of the Offer Claim Form and Qualifying Purchase (determined by Sponsor in its sole discretion)". In other words, Spectrum must verify the purchase so that you can qualify for the promotion.