Original topic:

Phone going dark

(Topic created: 10-01-2022 10:40 AM)
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Nolanyaya1
Astronaut
Options
Galaxy Z Flip
My Flip 3 two weeks ago start having a dark screen when I Rey to open it or I'm using the internet. When the phone rings I'm unable to see who is calling.

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how disappointing it is to be unable to use your phone because of a black screen.

If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset.

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001470/ 

If the screen will still not turn on, we would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
TheBee777
Astronaut
Options
Galaxy Z Flip
You might have it swiched to dark mode. Go to setting and check there. Also check your internet browser setting.
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Nolanyaya1
Astronaut
Options
Galaxy Z Flip
I needed a new screen....thanks
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how disappointing it is to be unable to use your phone because of a black screen.

If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset.

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001470/ 

If the screen will still not turn on, we would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html