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Phone just stopped doing sounds from notifications on cover screen (FLIP 4)

(Topic created: 06-23-2023 02:33 PM)
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Phalanx
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Galaxy Z Flip

My flip 4 just stopped making sounds when closed. I get the notifications just fine on the cover screen but they just vibrate and produce no sounds.

I'm tried to thinker with every notification configuration on the phone and it just won't work. Any help is appreciated as this is driving me crazy.

Info:

I use Cover Screen OS and already tried uninstalling it. No change
Not Disturb is offf
Battery Saving is off

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Samsung_Moderator
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Galaxy Z Flip

Hello, Welcome to the Community. We can certainly understand how frustrating it can be when notifications are not working correctly. Let's see if we can get this resolved for you.

We have found an article with troubleshooting steps that may help with your concern on your notifications not making sounds. https://www.samsung.com/us/support/troubleshooting/TSG01001588/ 

Also, If you started using the Bubbles notifications feature on your phone, you may have accidentally set some contacts or conversations as exceptions in the Messenger app. To fix this, you can make sure Bubbles notifications are turned on and then check the settings in the Messenger app. This way, all of your notifications will appear. Check out this link to learn more about this:https://www.samsung.com/us/support/answer/ANS00062636/ 

If you're still having the same issue with the device, we suggest having a certified service technician take a look.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, Welcome to the Community. We can certainly understand how frustrating it can be when notifications are not working correctly. Let's see if we can get this resolved for you.

We have found an article with troubleshooting steps that may help with your concern on your notifications not making sounds. https://www.samsung.com/us/support/troubleshooting/TSG01001588/ 

Also, If you started using the Bubbles notifications feature on your phone, you may have accidentally set some contacts or conversations as exceptions in the Messenger app. To fix this, you can make sure Bubbles notifications are turned on and then check the settings in the Messenger app. This way, all of your notifications will appear. Check out this link to learn more about this:https://www.samsung.com/us/support/answer/ANS00062636/ 

If you're still having the same issue with the device, we suggest having a certified service technician take a look.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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