Screen Shutting Off Randomly When I open the Phone

[omar_alvarez_]

Ever since the new update, whenever I open my phone, it glitches and turns off randomly. Any tips to help?

[dpickett_18]

Try resetting cache partition. Power off phone. Then hold power button and volume up at the same time. When phone turns on, release power button while holding volume up. Screen should pop up. Find clear cache partition. Use volume to toggle down, and power button to select. After doing that, find the repair apps and do that.

[Samsung_Moderator · Accepted solution]

Hello, I can definitely understand how frustrating it can be when your device is not working properly. After you try the above troubleshooting, and the device is still turning off on its own I believe the next step will be a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2Kq3zL5