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Original topic:

Secure folder: Sign in as null?

(Topic created: 08-14-2022 04:06 PM)
bsjr
Astronaut
Options
Galaxy Z Flip

How do I unlock secure folder? The screen says " your Samsung account has changed, sign in as null to reset lock" how??

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how frustrating it is to be unable to unlock the Secure Folder. We recommend contacting the Accounts team regarding the sign-in message you are receiving. They may be contacted by calling 1-855-795-0509.

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3 Replies
KnightRiderRalph
Samsung Care Ambassador
Options
Galaxy Z Flip

Check your Samsung account settings, try logging out and logging back in, clearing the Secure Folder's cache in the app info by pressing and holding it down to bring the pop up clicking the small "i" then storage and then Clear cache on the bottom. Restarting your phone after all of that also to see if that helps

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bsjr
Astronaut
Options
Galaxy Z Flip
I've tried everything! This is what I get. How do you sign in as null??Screenshot_20220815-204100_Settings.jpg
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how frustrating it is to be unable to unlock the Secure Folder. We recommend contacting the Accounts team regarding the sign-in message you are receiving. They may be contacted by calling 1-855-795-0509.