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Slow charging problem on Flip 3

(Topic created: 12-24-2022 09:38 PM)
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BB2023
Astronaut
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Galaxy Z Flip
Has anyone ever had a slow charging due to the phone being cold error? It started about a month ago, phone is inside so the temperature isn't an issue. The weird thing is the error only happens when the phone is open. When I have it closed, it always says fast charging on the front screen. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, We understand the concern of the phone slow charging when opened. There are some steps that may help.

1. Make sure the phone and the apps are fully updated.

2. Test the phone with a different charger.

3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/

4. Factory reset the phone. Be sure to backup the data first. https://www.samsung.com/us/support/answer/ANS00062029/

If you are still experiencing the slow charging only when the phone is opened, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand the concern of the phone slow charging when opened. There are some steps that may help.

1. Make sure the phone and the apps are fully updated.

2. Test the phone with a different charger.

3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/

4. Factory reset the phone. Be sure to backup the data first. https://www.samsung.com/us/support/answer/ANS00062029/

If you are still experiencing the slow charging only when the phone is opened, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html