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Original topic:

Trying to Register my phone

(Topic created: 05-21-2022 07:00 AM)
AJMeyer
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I've been trying to register my phone but keeps saying it's not a US imei number. Any suggestions?

 
 
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8 Replies
AndrewMP
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There two types of IMEI numbers there's the regular IMEI number than IMEI eSIM, make sure your using the regular one. if that doesn't work try the eSIM, if that doesn't work either that means your phone is not unlocked if I'm correct don't quote me on that though.
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Yamialex224
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That has nothing to do with being unlocked. Registration is in the serial number or the IMEI number
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AndrewMP
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Thank that why I said don't quote me because I was not 100% sure haha
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Yamialex224
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Can't you go into your phone settings and copy and paste the IMEI number
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AJMeyer
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I've done that and still get the same error.
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Samsung_Moderator
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Hello, I am sorry to hear that you are having this issue trying to register your device. May I ask where you purchased your device from? 

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AJMeyer
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Xfinity mobile
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Solution
Samsung_Moderator
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Thank you for that information. If you have performed all of the steps in the following article and the registration still fails, please send a private message with the model code and IMEI number of the phone so I may look into this further for you. http://bit.ly/2XERsky

How to register a Samsung product with your Samsung account 

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