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Update Samsung store

(Topic created: 11-06-2023 08:51 AM)
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chancey13
Astronaut
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Galaxy Z Flip
Is there a reason I keep needing to update the Samsung store? I update it, and then it immediately needs another update that is exactly the same size as the last one. What gives? 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello chancey13, We understand how frustrating it is to have an app continuously try to update.

Try force stopping the app and clearing the app cache. You can use these steps: https://www.samsung.com/us/support/answer/ANS00077611/

You can also try clearing the cache partition and repairing apps from the recovery menu. 

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart. 

If you still have concerns with the Galaxy Store, we recommend submitting an error report to provide the data to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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3 Replies
MR973
Nebula
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Galaxy Z Flip
Are u in beta for android 14?
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chancey13
Astronaut
Options
Galaxy Z Flip
No, actually, that's one of my other complaints is that I still am not seeing the option to join the beta for Android 14 like I should be. Anyways, no, I don't have Android 14 or the beta.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello chancey13, We understand how frustrating it is to have an app continuously try to update.

Try force stopping the app and clearing the app cache. You can use these steps: https://www.samsung.com/us/support/answer/ANS00077611/

You can also try clearing the cache partition and repairing apps from the recovery menu. 

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart. 

If you still have concerns with the Galaxy Store, we recommend submitting an error report to provide the data to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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