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Z Flip 5 screen issue- Green line over the screen plus screen flickering of the screen bottom

(Topic created: 09-14-2023 05:06 AM)
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milica200
Astronaut
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Galaxy Z Flip

Im so disappointed. I have been using my Z flip 5 for 15 days when I have noticed green line in the middle section of the screen. Also, when I open the screen the half of the screen becomes black. Its been only 15 days. I have contacted customer support and brought the phone to the repair. They told me that I will get a new phone. But after 20 days of waiting they told me that I was not approved new phone. They will replace the screen instead. Im still waiting and no phone. So frustrating. And such a poor customer support from Samsung. Please note that I live in Bosnia and Herzegovina. But I dont understan why I have to wait so long for them to fix this.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

We apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

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clivk
Astronaut
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Galaxy Z Flip
I just cant get my phone to work properly when i turn.it on
Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

We apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

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