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Z flip 5: crackle sound when opening an closing the phone

(Topic created: 09-07-2023 02:27 PM)
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dte230
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Galaxy Z Flip

I've had flip 5 for a few weeks and am now beginning to hear a short crackle sound, not loud, when I open and close it. It's slight but a new noise. It seems right at the fold but it's too slight to pinpoint. Anyone else experience this and if you did, did you find a fix for it to stop eventually. I took the cover off as well just to make sure that it wasn't making any of the noise and without the cover it continued. Thanks

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Samsung_Moderator
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Galaxy Z Flip

Hello dte230. It would be difficult to know if the screen protector is what is causing the cracking noise without an evaluation. We do not recommend changing the screen protector yourself. 

Samsung does offer the Z assurance program for the Flips and Folds. You can find out more information here: https://www.samsung.com/us/support/service/z-screen-protector-promo/

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
Rai1
Astronaut
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Galaxy Z Flip

Even I'm hearing the same crackle sound from past 3 days

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dte230
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Galaxy Z Flip

Yeah they're going to tell you to take it to you break we fix and they'll replace the screen I waited for mine it took about 2 hours. They have this cheesy screen cover on top of the screen which is nothing but a fingerprint magnet this flip five is a huge disappointment I would get rid of it in a heartbeat

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello dte230. It would be difficult to know if the screen protector is what is causing the cracking noise without an evaluation. We do not recommend changing the screen protector yourself. 

Samsung does offer the Z assurance program for the Flips and Folds. You can find out more information here: https://www.samsung.com/us/support/service/z-screen-protector-promo/

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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