Original topic:

Z3 flip screen turned green and the seem in the middle is cracked

(Topic created: 05-10-2022 06:26 AM)
Galaxy Z Flip

I have had Samsung galaxy phones now since the s8 to s10 then s20 the the 3zflip I got in Dec with otterbox I never done anything to hurt it n anyway n on my birthday n April I flipped it open n the screen went green and it looked like the seem in the middle had cracked from the inside, all I did was open it and after paying 1300.00 I babied that phone but best buy says the screen is damaged so not under manufacturer warranty like **bleep** it's damaged but I didn't cause it unless by open and closing it would b my fault. Very upset after all the money I've spent with Samsung I get no help I have also got the Samsung active and gear 3 n now 22 ultra if u add up all I have spent its sad that no1 cam help

1 Reply
Community Manager
Community Manager
Galaxy Z Flip

Hello, I understand how upsetting this is. The screen will need to be repaired. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/